Job Description

Must be available on Saturdays. Closed on Sundays.

Works to personally implement the Winning Hearts Every Day Restaurant Customer Care Strategy , which includes:

Ensuring Operational Excellence in the following areas by

• Following Chick-fil-A standards, recipes, and systems
• Adhering to food safety standards and organizational safety standards for a specific area and position 
• Seeking excellence in food quality 
• Working toward a standard of excellence in order accuracy and a sense of urgency for a specific area and position 
• Holding oneself accountable for thinking Customer First
• Going above and beyond to keep the Restaurant clean, safe, and refreshing both inside and outside and understands how that affects the customer
• Seeking excellence in customer experience

Demonstrating and teaching 2nd Mile Service by:

• Seeks to understand how their role in the Heart of House affects 2nd Mile Service in the Front of House
• Making it Personal by showing each other kindness, optimism, and teamwork
• Being Proactive by actively taking care of and being a good steward of equipment, resources, and people in the Heart of House and by intentionally setting the next shift up for success
• Being Generous by going above and beyond to make sure Customers enjoy their food

Upholding a standard of Attentive & Friendly Team Members by:

• Paying attention to details and considering Customer impacts and impressions
• Delivering Core 4 in each customer interaction
• Recovering quickly when a customer has had an unsatisfactory experience

Embrace leading and caring for oneself, each other, and the Restaurant by:

• Demonstrating and upholding Chick-fil-A Covington Highway 21 Values:
• Teamwork : Fostering trust, cooperation, and strong relationships within the team to achieve shared goals while creating a fun environment.
• Optimism : Choosing to lead with a positive attitude even in challenging circumstances and to have a positive influence on others.
• Kindness : Being friendly, considerate and genuine towards others and yourself while having a deep appreciation for other individuals and their contributions.
• Stewardship : Committing to uphold the highest standards in all aspects of work and being a good steward of the Brand that has been entrusted to us.
• Growth : Having strong self-awareness and embracing change with a mindset focused on constant improvement and personal development.

This role requires team members to have the following skills;

• Have self-awareness in how our actions can affect customer and teammates 
• Choose a positive attitude in all expected and unexpected situations 
• Assume that others have good intentions and not place blame 
• Learn to understand and regulate your own emotions to relieve stress 

Specifically, team members should

• Follow handbook policies 
• Follow Chick-fil-A recipes and procedures and strive for quality and accuracy of work 
• Engage with customers and team using Winning Hearts Every Day strategy expectations
• Reliably attend shift on time and is prepared to serve
• Take care of Cash, Equipment, Products and Premise
• Be friendly, considerate and genuine toward guests and teammates 
• Put in the effort to get to know your teammates 
• Creates genuine interactions by utilizing CORE 4, HEARD Model, and Language of Hospitality
• Be aware of organization's goals and how you contribute to those 
• Proactively communicate with other team members in daily operations 
• Utilize and actively checks communication channels 
• Proactively communicate issues to leadership team as they arise
• Look for ways to continuously grow in their ability to be a team player, support the Restaurant brand and values, and work to increase their contribution to the Restaurant
• Learn from mistakes and encourage others to as well
• Ask for feedback and guidance from Leaders to build skills
• Pursue personal excellence
• Be open minded to changes made by the leadership team
• Be flexible with roles and tasks

Starting pay is $11.50+/hour for Part-time and $14.50+/hour for Full-time.

Benefits for Full-Time Team Members include;

• One free employee meal each shift 
• Pay $300 towards Monthly Health Insurance Premium (after six months)
• Provide access to 401K (after one year)
• Paid time off (PTO) of 40 hours after 1 year

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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