Job Description

About Circles Culture:
The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect, and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care. 

Position Overview:
The role of the Concierge Errand Runner is to offer white glove customer service while also displaying a professional and enthusiastic personality. Your main responsibility will be to assist our clientele with local errand running within specified parameters and criteria. You will also represent Circles by building rapport with customers and educating them regarding Circles Concierge services. Qualified candidates will have excellent customer service and outstanding technology comprehension, as well as being detail oriented and highly organized. The ideal candidate will possess knowledge of local businesses, entertainment venues and travel options. Ideally, you also have a strong sense of belonging to the Green Bay area and are committed to improving upon the lives of those who live and work there. Experience in the hotel, hospitality or the travel industry is preferred. 

This is a TEMP to PERM, PART TIME opportunity, offering 15 hours, total, per week.

Compensation for this role is hourly, with a range of $20-$21 per hour

Job Responsibilities: 

• Local Errand Running; 

• Promote Circles services to local customers; 

• Coordinating and scheduling services with local and national partners and vendors Consistently provide best in class customer service in a fast paced, structured environment; 

• Responsible for efficiently managing the relationship with customers while accurately documenting case details, and outcomes; 

• Prioritizing requests and monitoring daily deliverables; 

• Provide uncompromising service to members; 

• Project an approachable and professional image at all times; 

• Promote meaningful relationships via face to face interaction with vendors; 

• Respond to employee and guest requests in a professional, courteous and timely manner, without exception; 

• Collaborate on new ideas and initiatives with management; 

• Suggest and purchase gifts and flowers; 

• Product comparison and information research; 

• Have a proficient understanding of Circles services, vision and mission; 

• Other duties as assigned.

Requirements

• Must be able to manage and prioritize multiple tasks daily and have excellent written and oral communication skills; 

• Strong knowledge and familiarity with navigating the Green Bay area; 

• Comfortable with a high volume of driving to complete errands; 

• 2+ customer service experience; 

• Must have reliable transportation; 

• Must have clean driving record; 

• High school diploma or GED required. 

Competencies: 

• Manage and prioritize multiple tasks daily; 

• Ability to exceed productivity and quality standards; 

• Excellent written and verbal communication skills; 

• Ability to adhere to a schedule; 

• Active listening; 

• Desire for continuous learning and development; 

• Flexibility to adapt to changing tasks and priorities. 

Benefits

• 401k with match
• Generous PTO policy
• Paid holidays
• Access to discount programs
• Two-week paid sabbatical every five years
• Access to Employee Assistance Program
• Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities

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