Job Description

JOB TITLE: St. Vincent de Paul CARES Database and Donor Relations Manager

Exempt (Y/N) : Y PT/FT: FT
Program Name:
Development Supervisor: Chief of Development
Salary Classification : 16
HR Approved Dat e: 2/3/25
Employee Name:
Updated Date:
Prepared By: HR Director

MISSION STATEMENT: To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.

SUMMARY: The St. Vincent de Paul CARES Donor Database and Donor Relations Manager is part of a passionate team that contributes to the transformation of people’s lives. Based in the SVdP CARES administrative office, this person is responsible for managing the donor database/CRM and supporting donor relations and events to help achieve the fundraising and stewardship goals of the development department and St. Vincent de Paul CARES. This position supports and participates in all development department activities inclusive of events, fundraising campaigns, and in-kind drives. The position helps represent St. Vincent de Paul CARES to the larger community and helps position the organization for long-term success.

ESSENTIAL DUTIES AND RESPONSIBILITIES : (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time)

• Attend required meetings set by the Chief of Development and St. Vincent de Paul CARES.
• Manage the receipt, processing, entry, and stewardship of donations.
• Ensure that all digital giving platforms are fully integrated with the donor database/CRM.
• Manage and maintain the donor database/CRM. 
• Create donor and fundraising reports from the donor database/CRM.
• Manage online event donations and silent auctions.
• Participate in planning and execution of fundraising events.
• Train staff on the use of the donor database/CRM.
• Ensure optimal use of the donor database/CRM to achieve the goals of the organization.
• Assist staff with donor database/CRM system issues and schedule follow-up training as required. 
• Participate in proactive team efforts to achieve high quality standards-based service, departmental and organization goals.
• Follow all organization's policies, practices, and procedures.

OTHER RESPONSIBILITIES:

• Comply with all applicable training requirements.
• Comply with all organization safety, personnel and operational policies and procedures.
• Comply with work schedule to ensure effective operations of Agency programs. 
• Contribute positively as a member of a productive and cooperative team.
• Perform other duties as necessary to fulfill the Mission of Society of St. Vincent de Paul CARES.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.)

• Competency and experience in managing donor databases/CRMs.
• An understanding of non-profit fundraising, donor relations, and accounting.
• Able to speak, write and understand English. 
• Ability to read, write, analyze and interpret documents.
• Manual dexterity sufficient to reach/handle items, working with the fingers and perceives attributes of objects and materials.
• Possess applicable computer skills, proficient in data entry and database management.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to write routine reports and correspondence, effectively present information in one-on-one and small group situations to clients and other employees of the organization.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Demonstrated use of intermediate computer operations and intermediate software packages
• Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.
• Excellent verbal communication, customer service and time management skills.
• Flexible work schedule including evenings, nights, weekends and holidays.
• Ability to set appropriate limits, work under deadlines and multi-task.
• Ability to organize, prioritize, self-motivate, and deliver results.
• Excellent communication and listening skills.
• Possess strong work ethics.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Successfully pass Law Enforcement background screening. 
• Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process.
• Mission-driven attitude supplemented with integrity and passion.
• Adherence to the highest ethical standards, personally and professionally. 
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
• Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values.

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. May make reasonable accommodations to enable individuals with disabilities to perform these functions.)  

• Ability to work efficiently in donor databases/CRMs.
• Ability to meet deadlines and handle crisis.
• Exceptional record keeping skills; ability to obtain and maintain accurate, detailed and confidential donor information.
• Excellent written and verbal skills, which include word processing, data entry and email.
• Ability to problem solve and make decisions independently as needed.
• Cognizant of the working components within event fundraising. 
• Possess a valid Florida driver’s license and a reliable vehicle for when travel is required

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by the HR Director, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

• Ability to work well independently and as part of a team.
• Bachelor’s degree from an accredited college or university preferred; or three or more years related experience with data entry and management, grant funding sources, project management, donor relations or the equivalent combination of education and experience.
• Track record of successful donor relations and donor database management.

GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to perform the essential functions of the job successfully. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 40lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

MENTAL DEMANDS: Must handle new and diverse work problems daily. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors and employees at all levels within the Agency.

WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential. 

The Society of St. Vincent de Paul South Pinellas, Inc. is an Equal Opportunity Employer.

NOTE: This job description does not constitute an employment contract, written, implied or otherwise, other than an “at will” and/or grant funded position. Any oral or written statements or promises to the contrary are hereby expressly disavowed and should not be relied upon by any prospective or existing employees. This job description is subject to change by the employer (Society of St. Vincent de Paul South Pinellas, Inc.) at the discretion of the employer, or as the needs of the employer and/or requirement of the job change. Changes can be done formally or informally, either verbally or in writing. The Society of St. Vincent de Paul South Pinellas, Inc. explicitly reserves the right to modify any of the provision of this job description at any time and without notice. This job description is not intended to be all-inclusive; the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties or essential function does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

SVdP CARES is a non-profit organization committed to ending homelessness: making it rare, brief, and one-time. With “Housing First” principles at the core, all SVdP CARES programs are built on the belief that everyone has the right to live in dignified and affordable housing with a healthy disregard for all community-perceived barriers to housing including employment history, criminal/credit background, mental health, addiction, or religious practices. SVdP CARES works to rapidly house those experiencing homelessness within 30 days and concurrently connect them to resources and stabilization support services to assist their needs. SVdP CARES serves 19 counties across 7,678+ square miles of Florida including Charlotte, Citrus, Collier, Desoto, Hardee, Hernando, Highlands, Hillsborough, Lake, Lee, Manatee, Orange, Osceola, Pasco, Pinellas, Polk, Sarasota, Seminole, and Sumter counties. Everyone is welcome through our doors, regardless of race, color, religion, sex, ancestry, age, national origin, citizenship, physical or mental disability, genetic information, veteran or military status, sexual orientation, and gender identity.

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