Job Description

Brand Summary

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

Job Description

The Evening Shift Manager is responsible for:

• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience
• Coaching, teaching, and training team members on policies and procedures and creating a positive work environment for everyone
• Maintain food safety and cleanliness standards
• Close the restaurant leading the shift as a key holder

As an Evening Shift Manager you will:

• Demonstrate a passion for the business and managing the overall operations
• Find, train, develop, and recognize the best people
• Manage daily activities to ensure guests receive excellent customer service
• Demonstrate a strong awareness and concern for food quality and safety
• Adjust to multiple demands and shifting priorities

Those Behaviors Include: 

• Sense of urgency that creates surprisingly fast speed of service
• Attention to detail that ensures preparation and production procedures are followed
• Execution of systems that ensure a refreshingly clean environment
• Maintaining a work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of the store

Behavior Characteristics:

• Work a maximum of up to sixty (60) hours per week in the restaurant
• Allocate at least two hours per week to planning 
• Focus on systematically and effectively communicating all store related goals and success factors to Team Members
• Combine critical thinking and practical leadership to create a culture of innovation
• Effectively coach and give direction 
• Intentionally and methodically grow and nurture relationships with the staff
• Be able to connect with a multicultural team
• Align hiring, training, daily practices, and evaluation practices with the Vision of the Organization and the Thematic Goal for the Year
• Enthusiastically and passionately lead the team

Requirements:

• Have at least two-years previous restaurant management or leadership experience is mandatory
• You must be hard-working, team-oriented, friendly, honest and have great customer service skills
• Reliable transportation with a current driver's license is required
• Be authorized to work in the United States 
• Be at least 18 years old
• Must have a High School diploma or equivalent
• Be available to work any time including Saturdays - time off can be given for special requests
• Excellent verbal and written communication skills
• Coaching, evaluating, and providing accountability for all Team Members

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

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