Job Description

Franchise Business Coach

Please note that this is not a currently available role. As we can occasionally hire for this position, any received expression of interest may be reviewed for future consideration.

Location & Travel: An Incumbent In This Role Is Required To Be Located In & Based Out Of The Omaha, NE-Metropolitan-Area And Will Travel Up To 50% Of The Time During Each Month

HorsePower Brands is a portfolio company of franchise brands in the home services industry delivering first-in-class customer service and experiences! As a rapidly growing enterprise, it’s important that our employees have an entrepreneurial attitude, an embracing mindset toward change, and can manage/prioritize multiple concurrent projects. 

The Franchise Business Coach position requires very strong communication skills, the ability to develop and maintain strong relationship with franchisees, be technically proficient to guide them on the day-to-day operations of an office, the ability to effectively train the franchisees on various topics, support the franchisees in understanding various sales and financials tools, be the communication and coordination hub between the home office and Franchisees and other tasks and responsibilities.  Ultimately the Franchise Business Coach is to support the franchisees by providing brand awareness, training and systems that encourage our franchisees and their associates to realize their profit potential in an ethical and respectable manner. 

Key Accountabilities:

• Manage customer relationships within a portfolio of assigned accounts
• Proactively engage and educate clients through regular meetings, dedicated phone and email communication and tailored support and training efforts
• Work collaboratively across Sales, Implementation, Customer Support, Tech Support and Product teams to lead the successful onboarding of new accounts, understand key client business drivers, and ensure extraordinary customer success and retention
• Identify and spearhead strategic opportunities for increased customer engagement, advocacy, and growth
• Become a product expert, leveraging this information to deepen client relationships and build continued trust
• Identify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns
• Be a subject matter expert for the industry and maintain an understanding of the ongoing trends

Qualifications: 

• GED or high school diploma required
• Minimum of one (1) year of experience in a proactive, customer-facing or relationship management role required
• Self-motivation, intellectual curiosity, and the ability to adjust quickly to changing priorities
• Ability to work independently as well as in team settings, with a positive attitude and a team player mentality
• Experience in home service industries such as roofing, home remodeling/construction, etc. preferred

Compensation, Benefits, & Perks:

• Final compensation offer to candidate may vary based upon geographic location, work experience, education, and/or skill level
• Unlimited PTO
• Medical
• Dental
• Vision
• Retirement
• Technology Package
• Fantastic Company Culture
• Company Events
• SWAG!

Physical Requirements:

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  The associate in this role should be able to stand, sit at an office space, see, hear, and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers.  The associate is exposed to typical office working conditions.  If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions.  The above statements are intended to describe the general nature and level of work performed.  They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

SVHB Marketing LLC d/b/a "HorsePower Brands" , is committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

**EOE/E-Verify Employer**   

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