PRI Talent is hiring a Helpdesk/Desk-side Support Technician II on behalf of our client. This role is a full-time, 1099 contract staff augmentation position working with a company that is a leader in reducing electronic waste and finding value in gently used electronics. Our client has seen staggering growth and extraordinary impact on protecting the planet while providing a work culture.
This position contributes to providing responsive and high-quality technical support. The role works directly with end-users in person, over the phone, through email, and via a ticketing system to gather information, evaluate options, and resolve technical problems with computer hardware and software. Provide telephone and Tier 1 / 2 support and training for systems as needed. Perform account maintenance, including; allowing access to systems, disabling dormant accounts, and troubleshooting user logon problems within the command area of responsibility. Manage correspondence with end users; respond to requests for assistance in person, via phone, and electronically. Track problems and resolutions; follow standard help desk procedures; research questions using available information resources, redirect issues to the appropriate resource, identify and escalate situations requiring urgent attention; track and route problems and requests. Document resolutions and log all help desk interactions in the designated trouble ticket system. Monitor systems for proper operation, such as Antivirus, Backup Jobs, and all critical processes during the work day.
Regular lifting of up to 50 pounds
Please note we will not accept applications that do not include a cover letter and work examples.
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