Gray Hawk Land Solutions exists to provide expertise, professionalism, reliability, and a strong work ethic to our clients. With comprehensive knowledge and industry-leading solutions, we are providing first-class land management services, and we are growing! Gray Hawk is currently seeking an Irth Land Management Database Implementation Specialist to report to and work directly with the Gray Hawk executive team and our client’s leadership & project management team. This is a remote position open to candidates based in the United States. The successful candidate will have strong project management skills, software implementation skills, process coordination, and a thorough knowledge of software implementation principles. You will be working with clients to drive successful implementation of the Irth Land Management platform. Experience with Irth Solutions Land Management (Previously geoAMPS) is not required but is a plus! Looking to take your experience and scale it to the next level? Check out the role below.
Duties/Responsibilities:
Lead or support all aspects of customer implementations
Define detailed project implementation plans
Serve as the lead contact for daily customer interaction and implementation activities
Coach and prepare clients for the successful rollout of the Irth Land management Database and Project Management software
Ensure effective transfer of information learned in training to the work environment
Diagnosis, research, and analyze customer issues and requests
Develop, track, and report key implementation progress metrics
Prioritizing and escalating issues when needed and keeping customers informed of progress
Develop and maintain implementation best practices, document procedures, standards, best practices, configuration settings, and sequences
Work with third-party vendors when issues traverse multiple systems
Assist with data conversions
Identify gaps in functionality and work with product management to enhance our products
Participate in enhancement creation, release, and change management activities
Create and update product and training documentation
Relevant Experience & Training:
Software Implementation & Proprietary Software Industry knowledge
Experience in Right-of-Way Acquisitions and Land Management
Strong analytical, problem solving and organizational skills
A great communicator
Pay Rate
This is a Full-Time position. Competitive and Comparable pay rate based on experience, industry knowledge, and referenceable past clients from successful software implementation projects in the past. This is a remote position.
This position offers a comprehensive benefits plan including Health, Vision, & Dental benefits.
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