Patient Access Representative (MA) - LV Nellis Family Medicine Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union) | University of Southern California (USC) Job at University of Southern California (USC), Las Vegas, NV

V0lCZkR6TUxvZ1krd3ZLZW1pUUErVFFPVEE9PQ==
  • University of Southern California (USC)
  • Las Vegas, NV

Job Description

The Patient Access Representative/Scheduler must have an in-depth knowledge in all the functions required for patient check-in and out, payment collection and patient medical record management. The PAR or Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision. This position demonstrates excellent customer service techniques, meet and greets patients; answers patient calls; identifies and clarifies patients' needs and desires and ability to recognize and direct immediate health concerns, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions. Performs various office and clerical duties. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. In addition to front office tasks, the PAR with MA duties escorts patients to exam rooms, obtains and appropriately records patient vital signs/medication list, monitors patient flow, assists physicians with minor clinical procedures, proficient in adult and pediatric immunizations and prepares patient chart with pertinent medical information. Schedules diagnostic tests ordered by the physician as needed. Performs various office and clerical duties. Ensures patient's right to privacy, safety, and confidentiality is maintained. Maintains a safe environment in accordance with standards, policies, and safety regulations. Ensures compliance with infection control policies. Other duties as assigned.

Essential Duties:

  • Registration Process /Check In Process 1. Acts as the positive face of the Health Center as the main point of contact for participants and families 2. Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions 3. Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy 4. Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate 5. Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed. 6. Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls. 7. Maintain all delegated worklists (tasks) through the electronic medical record 8. Effective, efficient, and safe use of equipment. 9. Handles patient requests and questions appropriately 10. Provides benefit plan and eligibility information to participants, providers, unions, employers, and others 11. Adheres to the Culinary Health Center and Keck Medicine of USC NV PC policies and procedures. 12 Performs duties as care coordinator when assigned.
  • Medical Assistant Duties 1. Determines patient care needs and directs patients accordingly. 2. Ensures patient charts are prepared prior to appointment including x-rays and pertinent lab work, makes arrangements to obtain any special equipment needed. Sets up exam rooms, assists physician with exams as needed, monitors patient flow. 3. Prepares and administers adult and pediatric immunizations according to providers orders 4. Prepares patients for examinations. Obtains and records vital signs 5. Ensures health care delivery areas are fully stocked, organized, cleaned, and disinfected. 6. Maintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes, distributes, mails, and performs errands. 7. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. 8. Assists the physician with exams and procedures. 9. Records patient information in chart//EHR according to Joint Commission standards. Maintains a professional demeanor. 10. Schedules patient appointments.
  • Performs other duties as assigned.

Required Qualifications:

  • Req High School or equivalent
  • Req Specialized/technical training Graduate from an accredited Medical Assistant Diploma/Certificate Program required.
  • Req 0-1 year Experience in an office or ambulatory clinic setting as a Front Office Medical Assistant.
  • Req Knowledgeable and understanding of medical terminology, ability to interview patients and interface with physicians, nurses and other professional staff.
  • Req Knowledgeable in Electronic Health records, and various computer programs such as word, and excel.
  • Req Must have excellent communication skills, including the ability to speak, read and write English/Spanish proficiently.
  • Req Must be comfortable with computers and medical terminology.


Preferred Qualifications:

  • Pref 3 years Experience in an office or ambulatory clinic setting as a Front Office Medical Assistant.

Required Licenses/Certifications:

  • Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
  • Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $17.50 - $27.01. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

Connections working at University of Southern California (USC)

Job Tags

Hourly pay, Full time, Work experience placement, Local area, Immediate start,

Similar Jobs

CVR Energy

Class A CDL Hazmat Tanker Driver Job Job at CVR Energy

Class A CDL Hazmat Tanker Driver JobJob DescriptionLocation: Coffeyville, KS (Days)-LocalPOSITION SUMMARYProvide safe and efficient transportation of hazmat products, to include but not limited to, LPG, Ethanol, anhydrous, ammonia, biofuels and /or refined fuels... 

Engie

Construction Management Advisor Job at Engie

 ...for our hybrid work policy, allowing for a mix of remote work and in-office presence. For candidates in remote cities, occasional travel to our office locations in Chicago, IL or Houston, TX is required, approximately once a quarter during off weeks Must be available... 

DATTCO

School Bus Driver Job at DATTCO

An experienced school bus driver comes with a unique set of advantages that go beyond the driver's seat. Your expertise allows you to navigate not just roads but also the complexities of student behavior and parent interactions, making you an invaluable asset to any school... 

AGI Fresno

Entry Level Sales Representative Job at AGI Fresno

 ...than being stagnant? We are looking for a new Entry Level Sales Representative to join our already amazing team! We pride ourselves in bringing...  ...work ethic, we have just the role for you! No prior experience in a retail or sales role is needed, as we train 100% from... 

CHS Recruiting

Family or Adult Nurse Practitioner - Daytime Hospitalist Job at CHS Recruiting

OPEN POSITION: Family or Adult Nurse Practitioner - Hospitalist SCHEDULE:- Full-Time - 12-Hour Shifts - Flexible Options COMPENSATION:- $115,000 to $135,000 Base Salary, dependent upon experience - Generous Bonus Opportunities - Sign-On Bonus -...